We are delighted to assist with exchanges or returns. We offer a full 365-Day Exchange & Return policy for all orders placed on greatravelstore.com. If you ordered elsewhere, we will still be delighted to try to help.
In order to return or exchange your order, please fill out THIS FORM.
What Can Be Exchanged or Returned
What can't!? Pretty much everything can be exchanged or returned, since we're guaranteeing your satisfaction. Please don't physically return items to us that have been used and relate to hygiene like Bra Liners or Sweat-Wicking Disposable Pads. If you wish to return these products, just fill out the Exchange/Refund Request Form and let us know, and we'll tell you what the steps are.
The only things that can't be returned are those that are intentionally physically damaged. An example would be cutting a safety tag off of a Seat Belt Extender. We still want to make sure you're happy with your order, though, so in all cases get in touch through the return form here and we will do our best to help.
If you purchased our products from another vendor, we would definitely be happy to try to help with your order, but our 365-Day policy only applies to orders place on the GreaTravel website.
Return Shipping
As part of our amazing 365 day free returns, we cover shipping in all directions, including to get orders back to us in the event of a return or exchange. When an item needs to be returned, we will provide you with any necessary return shipping labels. Please do not purchase shipping labels, as we are unable to reimburse for their cost. When we re-ship items for exchange we use standard shipping methods, regardless of the method of shipping selected for the original order. Please review shipping details here to learn more.
If you are an international customer with an order for return or exchange, please refer to our International Shipping policy.
Refunds
Refunds will be issued as fast as possible. Typically, charges take about 3-5 business days to show back up on credit card statements.
A Note About Returns
We want to help you reduce any trouble associated with returning your order, and we've found that the best way to avoid returns in the first place is to learn more about the product before buying it. Please read all of the product information and look at all of the accompanying pictures. If there are customer reviews on the product page, those can give you a great idea of how other customers are using the product and whether or not they like it. If you have any lingering questions, please get in touch with us through our Live Chat or at contact@greatravelstore.com. And, of course, if you ultimately don't want to keep what you bought, we're here to help.